Balcombe Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:30 to 14:30
    Saturday - 06:30 to 14:30
    Sunday
  • Accesible Ticket Machine

    All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline 1
  • Helpline Contact Details

    For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

    • Phone - 0800 138 1016
    • Textphone - 0800 138 1018
    
    Phone number: 0800 138 1016
    
  • Helpline Contact URL https://www.southernrailway.com/travel-information/travel-help/assisted-travel
  • Impared Mobility Set Down

    Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park.

  • Step Free Access

    This is a Category B3 station: Step-free access via ramp from car park to platform 1 (for trains to London). Footbridge with steps to platform 2 (for trains to Brighton).

    Assistance Meeting Point is the Ticket Office.

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

    If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

    • pressing the 'emergency & assisted travel' Help Point button
    • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
    • texting us on 07970 511077

    We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

    Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

  • Helpline Open Note

    The assisted travel helpline is not available on Christmas Day.

    
    

• Baggage Services
  • Left Luggage: Available No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BAB.pdf).

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Location

    The bike stands are located in the car park.

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Note

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Sheltered No
  • Spaces 12
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Phone number: 01895 262122
    
    Operator Name: A P C O A Parking U K
    Name: Station Car Park
    Spaces: 62
    Number Accessible Spaces: 2
    Accessible Spaces Note:

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.apcoa.co.uk/southern/

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    By the ticket office on platform 2.

    Toilet's may only be available during staffed hours.

• Station Location & Directions
  • Latitude 51.05551334
  • Longitude -0.136932431

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room
  • Lost Property

    If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item.

    As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • Thameslink
    • South Western Railway
    • Southeastern
    • Transport for London including London Overground
    • London North Western Railway

    If you have found an item of lost property, please hand it in to a member of staff.

    
    
    Operator Name: Southern
  • Lost Property: URL https://www.southernrailway.com/lostproperty
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:30 to 14:30
    Saturday - 06:30 to 14:30
    Sunday

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/ Ep H T94k2 Hi0 Lr R Dtfs0 Co/376829cf897c1e27fae6516914490bed/2023-09_ C I_ S N_ R R B_ B A B_ D R.pdf