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Sunday 5 August 2012
Throughout April 2012 and particularly at weekends, Network Rail is undertaking engineering work on various sections of the lines between the north of England and London. This means all trains running on the affected routes will be disrupted in some way. This might only involve slightly retimed services, but in some cases could involve Grand Central passengers changing trains at Peterborough or Doncaster, with longer than normal journey times. All the details, including amended timetables are available to view and download here. We urge those of you whoa re intending to travel during April to visit this page to check the details before you travel. This disruption will also affect passengers who use other rail companies including East Coast to travel to and from London during April.
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Useful Contacts
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If you have a comment about Grand Central our Complaint Handling Procedure and Passenger Charter set out how we aim to deal with your feedback and the response you should expect from us. Buy your ticket0844 811 0071 or buy online Customer Services
Changing your ticketFor tickets bought on the Grand Central website, please call 0871 244 0216. Tickets bought from station ticket offices must be returned to the place of purchase and changed there. Social MediaBecome a fan of Grand Central on Facebook. Lost propertyFor trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 . For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334. Other useful numbers
Passenger FocusPassenger Focus is an independent consumer watchdog aiming to get the best deal for passengers. If you are unhappy with any aspect of our service, or our response to your comments you may contact Passenger Focus.
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