If you have a comment about Grand Central our Complaint Handling Procedure and Passenger Charter set out how we aim to deal with your feedback and the response you should expect from us.

Buy your ticket

0844 811 0071 or buy online

Customer Services

• 0845 6034852 (9am - 5pm, Monday - Friday)
• This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Grand Central Railway Company Ltd, River House, 17 Museum Street, York, YO1 7DJ

Changing your ticket

For tickets bought on the Grand Central website, please call 0871 244 0216. Tickets bought from station ticket offices must be returned to the place of purchase and changed there.

Social Media

Become a fan of Grand Central on Facebook.

Lost property

For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 . For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.

Other useful numbers

• Travel Assistance 0844 811 0072
• Text phone number 0845 305 6815
• Web bookings and Print Your Own tickets support 0871 244 0216
• On board WiFi support 0845 193 0130
• National Rail Enquiries 0845 748 4950
• Train Tracker 0871 200 49 50

Passenger Focus

Passenger Focus is an independent consumer watchdog aiming to get the best deal for passengers. If you are unhappy with any aspect of our service, or our response to your comments you may contact Passenger Focus.

• Phone 0300 123 2350
• Fax 0845 850 1392
• Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Address Passenger Focus, FREEPOST (RRRE-ETTC-LEET), PO BOX 4257, Manchester, M60 3AR