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Sunday 5 August 2012
Throughout April 2012 and particularly at weekends, Network Rail is undertaking engineering work on various sections of the lines between the north of England and London. This means all trains running on the affected routes will be disrupted in some way. This might only involve slightly retimed services, but in some cases could involve Grand Central passengers changing trains at Peterborough or Doncaster, with longer than normal journey times. All the details, including amended timetables are available to view and download here. We urge those of you whoa re intending to travel during April to visit this page to check the details before you travel. This disruption will also affect passengers who use other rail companies including East Coast to travel to and from London during April.
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Refunds and Compensation
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Refunds If you decide not to use your ticket to make all or part of your intended journey then you may be eligible for a refund. To obtain a refund all tickets must be returned to the place of purchase. If you purchased your tickets from the Grand Central website they should be posted to: Grand Central Ticket Refunds Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee.
Compensation We want every journey you make with Grand Central to be an enjoyable one, however, we do recognise that on occasions events can impact a journey, causing inconvenience to you. Any claims should be sent direct to Grand Central Railway Company either by:
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