York Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accessible Taxis

    No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

  • Accesible Ticket Machine

    Accessible machines are available on the main concourse

  • Booking Office Counter

    Available during Travel Centre opening times

  • Customer Help Point Located at the front of the Station
  • Helpline No
  • Helpline Contact Details

    03457 225 225 or 18001 03457 225 225 (Text relay service)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.

  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

    Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Rental Car
  • Availability YES Yes
  • Note Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note On main concourse.
  • Penalty Fares GR
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 06:00 to 20:00
    Sunday - 08:00 to 18:00

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 225333
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03457 225333
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    SATURDAY
    05:45:00 - 21:00:00
    SUNDAY
    07:30:00 - 21:30:00
    WEEKDAYS
    05:30:00 - 21:00:00

• Station Seating Areas
  • First Class Lounge Hours Saturday - 06:00 to 20:00
    Sunday - 08:00 to 19:00

• Station Location & Directions
  • Latitude 53.95797924
  • Longitude -1.093176915

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.

• Priority Lounge Information
  • First Class Lounge: Note

    Opening hours

    Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00

    Location: On Platform 3.

    Tickets Accepted in LNER First Class Lounge:

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
    • Any First Class Anytime ticket valid for travel on the LNER route
    • Any LNER First Class packages
    • First Advance (routed LNER & connections)
    • LNER First Class Reader Offer (routed LNER & connections)
    • LNER First Class Flat Fare (routed LNER & connections)
    • LNER Rewards First Class Leisure Single (routed LNER & connections)
    • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
    • Inclusive Tour Tickets (eg. Superbreak)
    • Weekend First

     

    Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

    Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No

    Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

• Parking
  • Car Hire: Note Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
  • Car Parking Details Parking 1:
    
    Operator Name: London North Eastern Railway
    Name: Station Car Park
    Spaces: 604
    Charges:
    Off-peak: £7.50
    Daily: £20.00
    Weekly: £75.00
    Monthly: £227.50
    Annual: £1,925.00
    Saturday: £7.50
    Sunday: £7.50
    Note:

    Short Stay 30-60 mins £3.50

    Short Stay 61-120 mins - £6.50

    Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

    Simply purchase your ticket at the car park on the day.

    
    
    Number Accessible Spaces: 6
    Accessible Spaces Note:

    Parking is chargeable for all vehicles

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Station Short Stay Car Park
    Spaces: 30
    Charges:
    PerHour: £3.50
    Note:

    Short stay 21-60 mins - £3.50

    Short stay 61-120 mins - £6.50

    
    
    Number Accessible Spaces: 6
    Accessible Spaces Note:

    Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around York station (http://btwifi.com/find)

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Pick Up / Drop Off at Bus Stand E outside the Principal Hotel

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Other EVERYDAY
    06:00:00 - 22:00:00
  • Waiting Room Note

    This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

    Waiting Room opening hours are at all times that the station is open

• Mail and Express Services
  • Post Box: Note

    Outside the station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Available from EuropCar office on Platform 1.
  • Location

    Within station, within car park, and next to the ticket office

  • Note

    80 secure stands.

  • Sheltered YES Yes
  • Spaces 626
  • Type
    Compounds
    Stands
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/YRK.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code YRK
  • Sixteen Character Name YORK.

• Taxi Information
  • Availability YES Yes
  • Note York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings: Station Taxis 01904 623 332