Customer service

• Contact us

  How to buy and amend tickets, contact customer services and more.

  

• Getting a refund

  Applying for refunds and compensation.

  

• Travel assistance

  Book assisted travel and view our seating plans.

  

• Register with us

  Register with us to receive special offers and our latest news.

  

• Our trains

  Our special named and themed trains.

  

• Stations

  Information about the stations we call at including opening times, facitilies and directions.

  

• First class

  Our First class offering in detail.

  

• Food and drink

  Delicious local food and drink available on-board.

  

• Luggage

  Storing your belongings during your journey.

  

• Cyclists

  Information for passengers travelling with bikes.

  

• Lost property

  If you've left something on-board, we'll do all we can to help.

  

• Free on-board WiFi

  Enjoy our free WiFi while on-board.

  

• FAQs

  Frequently asked questions about our services.