How to buy and amend tickets, contact customer services and more.
Getting a refund
Applying for refunds and compensation.
Book assisted travel and view our seating plans.
Register with us
Register with us to receive special offers and our latest news.
Our special named and themed trains.
Information about the stations we call at including opening times, facitilies and directions.
Our First class offering in detail.
Food and drink
Delicious local food and drink available on-board.
Storing your belongings during your journey.
Information for passengers travelling with bikes.
If you've left something on-board, we'll do all we can to help.
Free on-board WiFi
Enjoy our free WiFi while on-board.
Frequently asked questions about our services.